Privacy Policy
Last updated: March 2026
Subtrac Pte. Ltd. (“Subtrac”, “we”, “us”, or “our”) is committed to protecting the privacy of our website visitors and service users. This policy explains how we collect, use, and safeguard your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).
1. Who We Are
This website is owned and operated by Subtrac Pte. Ltd., incorporated in Singapore. Our registered office is at 36 Carpenter Street, #02-01 Carpenter Haus, Singapore 059915.
You can contact us at hello@subtrac.io.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Usage data — IP address, browser type, operating system, pages visited, time spent on site, and referral source. Collected automatically via analytics tools.
- Contact and enquiry data — your name and email address when you submit a form, join our waitlist, or contact us directly.
- Correspondence data — the content of any messages you send us and associated metadata.
- Account data — name and email address provided when registering for early access or our services.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To operate and improve our website and services.
- To respond to your enquiries and provide customer support.
- To send you updates, product news, or marketing communications where you have given consent.
- To analyse website usage and improve user experience.
- To comply with legal obligations.
The legal bases for processing are: your consent, the performance of a contract, compliance with a legal obligation, and our legitimate interests in operating and improving our business.
4. Sharing Your Personal Data
We do not sell your personal data. We may share it with:
- Service providers who assist us in operating the website and delivering services (such as analytics and email platforms), who are contractually required to protect your data.
- Regulatory authorities or law enforcement where required by law.
5. International Transfers
Your data is primarily stored and processed in Singapore. Where we use third-party services that process data outside Singapore, we ensure appropriate safeguards are in place consistent with the PDPA.
6. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. In general, contact and enquiry data is retained for up to five years. You may request deletion of your data at any time.
7. Cookies
Our website uses cookies to improve your experience. Cookies are small files stored in your browser that help us understand how you use our site.
We use cookies for:
- Analytics — to understand how visitors use the site (via tools such as Google Analytics).
- Preferences — to remember your cookie consent choice.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website. For more information on managing cookies:
8. Your Rights
Under the PDPA, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete personal data.
- Withdraw consent for data processing at any time (without affecting the lawfulness of prior processing).
- Request deletion of your personal data, subject to our legal obligations.
- Lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.
To exercise any of these rights, please contact us at hello@subtrac.io.
9. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy, please contact us at hello@subtrac.io or write to us at 36 Carpenter Street, #02-01 Carpenter Haus, Singapore 059915.